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Frequently Asked Questions
HOW CAN I PAY FOR MY ORDERS?
You may pay with a debit or credit card as well as with your Paypal account.
We accept the following as a form of payment:
DO YOU STORE CREDIT CARD INFORMATION ON FILE?
For security, we do not store your credit card information on file. If you make an exchange for a more expensive item, we will contact you to retrieve payment (the difference).
I RECEIVED A CONFIRMATION EMAIL. WHAT IS IT?
This is a confirmation of your order – think of it like a receipt. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records.
HOW DO PACKAGES APPEAR WHEN SHIPPED?
We respect your privacy and send all packages discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the post carrier or delivery company..
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. BellaBody packages typically arrive between two to seven business days. For expedited shipping, an order must be placed before 12pm CST and it will be shipped the same day. If you place your order after that time, the package will be shipped early the following day.
DOES BELLABODY SHIP INTERNATIONALLY?
HOW DO I RETURN/EXCHANGE AN ITEM?
Please see our Shipping & Returns page.
HOW SOON WILL MY ORDER BE SHIPPED?
Orders are processed within 1 - 2 business days (Monday through Friday, excluding holidays).
I ORDERED ON A WEEKEND AND/OR HOLIDAY. WHEN WILL MY ORDER BE PROCESSED?
Orders placed on holidays, Saturdays or Sundays will be processed the following business day.
WHAT IF I ORDERED WITH EXPEDITED SHIPPING?
If you have purchased overnight or 2-day shipping and placed your order before 12pm CST, it will be shipped the same business day. If the order was placed after 12pm CST or on a weekend/holiday, it will be processed the next business day
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
If your order is in stock, it usually takes between 2 and 7 business days. For UPS Ground shipping, please allow 2 to 5 business days to receive your order. We will ship the order the same day if we receive it on a business day before 12pm CST.
If you ordered next day or second day delivery, your item will arrive either the next business day or the second business day after shipment. Please note that if you ordered after 12pm CST, your order will not be shipped until the next business day.
HOW CAN I FIND OUT WHERE MY PACKAGE IS?
Once your order has been processed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing the tracking number on the postal carrier or delivery company's website. Email us at email@example.com
MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?
If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.
If the carrier is unable to provide a resolution please send an email to firstname.lastname@example.org